Najczęściej powtarzające się pytania przed rejestracją drużyn. Jeśli nie znalazłeś odpowiedzi na swoje pytanie, nasz zespół obsługi klienta odpowie w ciągu kilku godzin w dni robocze.
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No. Those platforms don't allow third-party chatbots inside their inbox. FastBots lives on your own direct-booking website and on channels you control — WhatsApp, Facebook Messenger and Instagram. That's the point: it gives guests another way to reach you that doesn't cost you OTA commission.
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Only if you train it to. We strongly recommend keeping Wi-Fi passwords, door codes and exact addresses out of the trained content and pre-booking chats. Send those through your normal post-confirmation channel — Airbnb message, email or WhatsApp — once a booking is confirmed.
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Not directly. The chatbot captures the enquiry — dates, party size, contact details — and emails it to you, or pushes it into a spreadsheet or PMS through a Zapier or Make workflow. The actual booking still goes through your direct-booking system or the platform you point them to. We don't claim mid-conversation checkout.
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Up to you. Hosts with 1–3 properties often train a single bot on the whole portfolio that asks which property the guest is interested in. Hosts with bigger portfolios usually prefer one bot per listing for cleaner answers. The Essential plan includes 2 chatbots and Business includes 5.
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You can set a fallback response ("I'll pass that to the host — what's the best email?") and the bot logs the unanswered question so you can add the answer for next time. On the Business plan and above, Knowledge Assistant surfaces these gaps for you, and Live Chat lets you take over the conversation in real time.
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Yes — around 95 languages. You write your property details in English, and a French, German, Spanish or Japanese guest can ask in their own language and get a sensible reply. Saves a lot of copy-pasting into Google Translate at 10pm.
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Most hosts have a first version live in around 5 minutes. Point FastBots at your direct-booking website, let it crawl the property pages and FAQs, add a few house rules in Tune AI, and paste the embed snippet into your site. Then test it as if you were a guest.
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Yes, via a Zapier or Make workflow once the chat ends. Captured lead details can flow into Google Sheets, a CRM, an email list or many other tools — wherever you already track enquiries. It runs after the lead is captured, not mid-conversation.
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There's a free plan with 1 chatbot and 50 messages/month — enough to test with one property. Paid plans start at $39/month (Essential) for 2 chatbots and 2,000 messages. Live Chat handover, auto-retraining and email replies are on the Business plan at $89/month.
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No. It handles the repetitive 80% — check-in time, parking, pets, kid-friendliness, local recommendations — so you can focus on the messages that actually need a human. For tricky situations or sensitive guests, you (or a co-host) still take the conversation.